Legal
Last updated: September 22, 2026
Digital products, downloadable files, licensed publishing materials, templates, toolkits, and product bundles are final sale once account access is granted or a download link is issued. Because digital files and license rights cannot be physically returned, we do not provide refunds for buyer's remorse, a change of business plans, failure to read the product description or license, lack of software or platform compatibility stated before purchase, or failure to use the product.
Before payment, the checkout requires the purchaser to acknowledge both the product-specific license and this digital-product refund policy. The accepted license version, policy version, payment record, entitlement grant, and download-link activity may be retained as fulfillment and dispute evidence.
Contact us before filing a payment dispute if:
We may first replace a damaged file, restore access, or correct delivery. An approved refund or successful payment dispute revokes the related license, download access, and entitlement. It does not authorize continued use, publication, resale, or distribution of the refunded materials.
Cancel before the next renewal date to prevent a future charge. Cancellation stops future renewals and does not retroactively refund the current billing period. You retain access through the end of the paid period unless access is suspended for fraud, abuse, a refunded payment, or a payment dispute. This policy does not limit rights that cannot legally be waived.
Requests to cancel a scheduled session must be submitted at least 48 hours before the session. One reschedule may be offered when at least 24 hours' notice is provided. After a session begins, custom work starts, research is delivered, or implementation files are provided, the completed portion is non-refundable. Any separate signed proposal or order form controls when it provides more specific cancellation or milestone terms.
Contact us through Customer Support with the purchaser's name, purchase email, order date, product name, receipt or order number, and a description of the problem. We will review complete requests within 5 business days. Approved refunds are returned to the original payment method; bank posting times vary.
Review the product preview, included files, software requirements, license rights, prohibited uses, price, and this policy before purchasing. If anything is unclear, contact Customer Support before payment. Nothing in this policy removes consumer rights that apply under governing law.